Prior to making any returns, authorization must be obtained within five business days of receiving an order by calling 1-315-853-1444. Note that shipping and handling costs are not refunded and that there is a 10% re-stocking fee. Returned items must be in resalable condition and free of fingerprints, marring, and scratches. Items must be wrapped and packed
exactly as they were when received - wrapped snugly in tissue paper and then bubble wrap, and packed with enough packing material so that they do not jostle around in the box. Thank you for your attention to these details.